Last Updated: [28-02-2025]
At Patsatech, we are committed to providing high-quality digital products and ensuring customer satisfaction. Since our products are digital software, all sales are considered final, with limited exceptions as outlined below.
1. Eligibility for Refunds
Refunds are only issued under the following conditions:
- Damaged or Corrupt File: If the software file is damaged or corrupted upon download and our support team is unable to provide a working version within 7 days of your request.
- Duplicate Purchases: If you were mistakenly charged twice for the same product.
- Incorrect Product Delivered: If you receive the wrong product that does not match your order, and we cannot provide a correct version within 7 days.
2. Non-Refundable Cases
Refunds will not be issued under the following circumstances:
- If the software has been downloaded, installed, or used before the refund request.
- If you simply change your mind or decide not to use the purchased product.
- If the request is made beyond 14 days of the purchase date.
- If the issue is due to incompatibility with third-party software, server configurations, or personal preferences.
- If the license has been revoked due to a breach of the License Agreement (e.g., unauthorized redistribution, modification, or removal of serial key protection).
- If the purchase was for custom development services or personalized modifications.
- If you are requesting a refund due to a lack of knowledge on how to use the product properly.
3. License & Support Terms
- Licenses are valid for one year from the date of purchase and include updates and support for that period.
- Support is provided for 6 months from the purchase date. If you require support beyond this period, you must renew your license.
- Refund requests will not be entertained if you are seeking a refund due to the expiration of the license or support period.
4. How to Request a Refund
To request a refund, you must contact our support team at [support email] with the following details:
- Order number or transaction ID
- Reason for the refund request
- Relevant screenshots or documentation supporting your claim
Our team will review your request and respond within 3-5 business days. If your refund is approved, the amount will be credited back to your original payment method within 5-10 business days, depending on your bank or payment provider.
5. Chargebacks & Disputes
Initiating a chargeback or payment dispute without first contacting us may result in:
- Immediate termination of your license and access to all products.
- Legal action if applicable, including fees for enforcing our licensing terms.
We encourage customers to reach out to our support team before disputing a charge to resolve any issues amicably.
6. Changes to the Refund Policy
Patsatech reserves the right to modify this policy at any time. Updates will be posted on this page, and continued use of our services implies acceptance of any changes.
For any questions or concerns, feel free to contact us at https://www.patsatech.com/contact-us/.
